Special Needs

Passengers with Disabilities

Passengers with Disabilities

An individual with a disability means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment.

A “qualified individual with a disability” is defined as an individual with a disability who obtains a valid ticket, comes to the airport for a flight, and meets the nondiscriminatory Contract of Carriage requirements that apply to all passengers.

General Prohibition of Discrimination

Silver Airways does not discriminate against any qualified individual with a disability in the provision of air transportation.
The amended rules to implement the Air Carrier Access Act of 1986 contain certain requirements designed to address issues that have arisen in providing air travel to individuals with disabilities. The regulations are intended to ensure that individuals with disabilities have access to air transportation and that carriers not impose restrictions on such passengers except those necessary to the safe carriage of all passengers.

Refusal to Transport

Silver Airways may refuse transportation to any passenger on the basis of safety, and may refuse to provide transportation to any passenger whose carriage would violate FAA regulations. In exercising this authority, Silver Airways personnel may not discriminate against any qualified individual with a disability on the basis of disability.

Advance Notice Requirements

Except as noted below, Silver Airways may not require a qualified individual with a disability to provide advance notice of his/her intention to travel or of his/her disability as a condition of receiving transportation.
Silver Airways may require up to 48 hours advance notice and one-hour advance check-in concerning a qualified individual with a disability who wishes to receive any of the following services:
  • Transportation for an electric wheelchair.
  • Hazardous material packing for a battery for a wheelchair or other assistive device.
  • Accommodation for a group of 10 or more qualified individuals with a disability, who make reservations and travel as a group
Advance notice is also required for bringing a Portable Oxygen Concentrator on board (see more in our POC policy).
If a qualified individual with a disability provides advance notice to Silver Airways and the individual is forced to change to the flight of another carrier because of the cancellation or delay of the original flight, Silver Airways personnel will provide rerouting assistance to the individual. This may include, but is not limited to, assistance with reservations and ticketing, the provision of ground transportation to the second carrier, and/or assistance in securing appropriate services from the other airline.

Unavailable Services

Silver Airways is unable to accommodate passengers who require an incubator, a respirator, or a stretcher.

Safety Assistants

Silver Airways may not require a qualified individual with a disability to travel with a safety assistant, except in certain limited circumstances dealing with safety.
Silver Airways will require that a qualified individual with a disability, meeting any of the following criteria, travel with a safety assistant as a condition of carriage on the grounds of safety.
  • A person who, because of mental disability, is unable to comprehend or respond appropriately to safety-related instructions.
  • A person who has both severe hearing and severe vision impairments, and cannot establish some means of communication with carrier personnel adequate to permit transmission of the required safety briefing.
  • A person with a mobility impairment so severe that the person is unable to assist in his/her evacuation of the aircraft.

Seat Assignments and Seating Accommodations

Silver Airways may not exclude any qualified individual with a disability from any seat or require that an individual with a disability sit in any particular seat on the basis of disability EXCEPT in compliance with Exit Seating regulations.

Service Animals

Silver Airways will permit a trained service animal to accompany a qualified individual with a disability. A service animal should sit in the floor space in front of the passenger's assigned seat but cannot protrude into the aisles. Passengers may use an approved in-cabin kennel no larger than 17”L x 16”W x 9”H for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited.
Effective January 11, 2021, a customer traveling with trained service dogs will be required to fill out a DOT form confirming the animal meets training and health qualifications. The customer should present the documentation at the ticket counter or at the departure gate.
Additional documentation may be required for an animal traveling to international destinations.

Emotional Support Animals

Effective January 11, 2021, Silver will no longer accept emotional support animal bookings on any Silver or Seaborne flight. This change follows a final rule issued last month by the U.S. Department of Transportation, which states carriers are no longer required to recognize emotional support animals as service animals. The DOT's final rule is available here.
Effective with the new DOT rule, emotional support animals will be transported in accordance with pets in cabin policies and procedures for those that qualify. Silver and Seaborne continues to accept domestic cats, dogs, and household birds for transportation, subject to the policies already in effect

Passengers Using Wheelchairs

Passengers using wheelchairs will be accepted unaccompanied. There is no limit to the number of accompanied or unaccompanied non-ambulatory travelers accepted on any Silver Airways flight.
Silver Airways accepts all types of wheelchairs and carts including folding or non-folding, manual, and electric. One wheelchair per passenger will be transported at no extra charge in addition to the normal bag allowance.
Silver Airways aircraft cannot accommodate wheelchairs in the aircraft cabin. All wheelchairs travel as checked or gate-checked baggage placed in the aircraft’s baggage compartment.  Wheelchairs and other assistive devices have priority over valet baggage belonging to other passengers who board at the same city.

Passengers Using Crutches/Walkers

Passengers using crutches or walkers are acceptable for carriage and, depending upon the extent of their disability, may or may not need assistance; however, Silver Airways personnel will always extend an offer to give assistance as needed.
Crutches or canes can generally be stowed in the cabin (under the passenger’s seat, in the overhead compartment or wardrobe), but must never be stowed in the path to or adjacent to an emergency exit. Walkers may be stowed in the baggage compartment due to their size/shape. Care must always be exercised to avoid damage by shifting cargo, and should always be loaded for easy access at the destination station.

Stowage of Personal Equipment

Silver Airways does not count any assistive device brought into the cabin by an individual with a disability as part of their personal item carry on allotment.
The baggage liability limits do not apply to liability for loss, damage, or delay concerning wheelchairs or other assistive devices.

Communicable Diseases

For travelers with a communicable disease or infection, Silver Airways will not:
  • Refuse to provide transportation -or-
  • Delay transportation -or-
  • Require a medical certificate -or-
  • Impose any conditions, restrictions, or requirements not imposed on all other travelers unless the traveler's condition poses a significant risk to the health and safety of others and the risk cannot be eliminated by a modification of policies, practices, or procedures
Travelers whose travel is delayed due to restrictions imposed by Silver Airways related to their communicable disease or infection may use their tickets without additional fare collection within twelve (12) months of the date of the ticket or have any unused value refunded without penalty.
Travelers who are denied travel due to a communicable disease or infection, upon request, shall be provided a written explanation within 10 days of their request to Silver Airways. The letter will explain the denial of transportation.

Medical Certificates

Silver Airways does not normally require a medical certificate as a condition of acceptance for travel. However, Silver Airways may require one if there is reasonable doubt that a traveler can complete the flight safely without requiring extraordinary medical assistance during the flight. The medical certificate must be dated within 10 days of the flight for which it is presented.

Passenger Information

The Department of Transportation requires that carriers maintain a copy of procedures regarding passengers who need assistance be available at each airport for inspection by interested individuals. Silver Airways satisfies this requirement by allowing travelers to view DOT Rule 14 CFR, Part 382.  A printed copy is available at each airport.
Prior To Your Flight

Checking In

International Travel

Optional Services

Baggage, carry-on items, pets

Baggage Policy

Personal Carry-Ons

Portable Electronic Devices

Hazardous Materials

Portable Oxygen Concentrators

Pets In Cabin



Unaccompanied Minors

Special Needs

Privacy and Security

Privacy Policy

Cookie Policy