Travel Alerts

Effective August 1, 2024, the United States Centers for Disease Control and Prevention (CDC) has introduced new requirements for the entry of all dogs into the United States and Puerto Rico. These rules apply to dogs traveling in the cabin, as checked baggage, and even to assistance dogs. More information on the new regulations can be found on the CDC website.

One of the new requirements is the completion of this official form a few days before the date of travel. In the yellow box at the top of the form, you must state whether or not the dog has been in a country or region at high risk of rabies infection in the last six months. If that is the case, additional information will be required.

After submitting the form, you will receive a receipt that you must show in printed or digital format at the Silver Airways check-in desk both on the day of your departure flight and when you arrive in the United States, along with any other required documents for your dog. 

We strongly recommend arriving at the airport at least 90 minutes prior to your originally scheduled flight time to ensure you have ample time to complete this process. 

If your dog has been in a high-risk area and you do not have a valid vaccination certificate issued in the United States, or an export health certificate approved by the USDA, entry will only be permitted through one of the six airports that have CDC animal care facilities: Atlanta, Los Angeles, Washington, New York, Miami or Philadelphia. You must also pre-book your dog's stay at these facilities.

Please note: Silver Airways will not accept any dogs flying from Santiago, Dominican Republic (STI) to San Juan, Puerto Rico (SJU) unless they are registered service dogs and meet all CDC requirements. This policy is in accordance with the new CDC regulations and is designed to ensure the safety and well-being of all passengers.

8/8/2024: Silver Airways has received an update that the fire truck at South Bimini Airport (BIM) is expected to be operational tomorrow. Therefore, flights to and from Bimini on Friday, August 9, 2024, will operate as scheduled. We encourage all BIM travelers to check back for updates on the status of their flights. Please check back for an update 3 hours prior to your originally scheduled flight time to ensure you have the latest information.

8/7/2024: We sincerely apologize for today's flight cancellation on Wednesday, August 7, 2024, due to the ongoing fire truck situation at South Bimini Airport (BIM). The BIM Airport Authority is working diligently to allow us to resume our flights and we will continue providing you with the latest updates as we receive them. We encourage all BIM travelers to check back for updates on the status of their flights. Please check back for an update 3 hours prior to your originally scheduled flight time to ensure you have the latest information.

8/6/2024: Silver Airways has received an update that the fire truck at South Bimini Airport (BIM) is expected to be operational tomorrow. Therefore, flights to and from Bimini on Wednesday, August 7, 2024, will operate as scheduled. Please check back for further updates in the event that the necessary inspections are not completed before tomorrow's flight time.

8/3/2024: Silver Airways has received word that the fire truck at South Bimini Airport (BIM) is not anticipated to be fixed until Tuesday, August 6, 2024. Therefore, we must unfortunately cancel all flights to and from Bimini on August 4th and 5th. Please check back for updates as we determine whether flights will operate on Wednesday, August 7th, 2024. The safety of our passengers is our top priority, and we remain committed to providing timely information as the situation evolves. We encourage all passengers to check back daily for further updates.

8/2/2024: Silver Airways regrets to inform our passengers that we are still in communication with South Bimini Airport (BIM) regarding the ongoing situation. Unfortunately, we have not yet received the necessary clearance to resume flights. As a result, the flights scheduled to and from Bimini on August 3rd, 2024, will also be cancelled. The safety of our passengers is our top priority, and we remain committed to providing timely information as the situation evolves. We encourage all passengers to check back daily for further updates.

7/30/2024: Silver Airways regrets to inform our passengers that all flights to and from South Bimini Airport (BIM) are expected to be cancelled through August 2, 2024. Unfortunately, this disruption is due to the airport's inability to repair their firefighting and rescue vehicle, which has been unserviceable since July 24, 2024. Despite repeated requests for updates and solutions, the airport has not been able to resolve this critical safety issue, leading to the necessity of cancelling flights to ensure passenger safety.

We understand the inconvenience this may cause and sincerely apologize for the disruption to your travel plans. Our team is working diligently to assist affected passengers with rebooking and other necessary arrangements. We appreciate your understanding and patience during this time. For further assistance, please contact our customer service team. 

The Florida Department of Transportation has announced that the main entrance to Tallahassee Airport's terminal will be temporarily closed from 7 a.m. Monday, July 8 through 5 p.m. Monday, July 15 due to roadway improvements. A detour will be available via a new access road.

We strongly advise all Silver Airways passengers traveling from TLH to arrive early to ensure a smooth journey. Please follow the on-street signage to reach the terminal and parking areas. For more information, visit www.talgov.com/airport/airport.

We are currently experiencing a technical glitch affecting flight information for those traveling to and from Gainesville, FL (GNV). Please be advised that the departure times shown on our 'Flight Status' page and any email notifications regarding potential delays may not be accurate.

Important Action Required: To ensure you do not miss your flight, we urge all passengers to proceed to the airport for the originally scheduled time of departure. It is crucial to follow your initial travel itinerary regardless of the updates provided online or via email until this issue is resolved.

We apologize for any inconvenience this may cause and are working diligently to correct the situation as quickly as possible. Your understanding and cooperation are greatly appreciated during this time.

Silver Airways has withdrawn from V.C. Bird International Airport (ANU), La Romana International Airport (LRM), and Puerto Plata International Airport (POP) as of Saturday, May 4th. We will offer refunds for customers booked on any flight to/from ANU, LRM, and POP after Saturday, May 4th.

Waiver Code: 3MKTWITHDRWL

Place for Waiver: Tour Code Box

The Virgin Islands Port Authority advises the public that travelers may experience processing delays at the Henry E. Rohlsen Airport (STX) due to high travel volumes post-holiday festivals on St. Croix.  Travelers are advised to arrive at least three hours before their scheduled departure time to allow adequate time for pre-clearance screenings. 

Silver Airways has withdrawn from Louis Armstrong New Orleans International Airport (MSY) and Jacksonville International Airport (JAX) as of Sunday, December 17th. We will offer refunds for customers booked on any flight to/from MSY and JAX after Sunday, December 17th.

Waiver Code: 3MMKTWITHDRAWAL

Place for Waiver: Tour Code Box

12/13/23: Silver Airways is currently experiencing a system-wide outage that is affecting our flight operations, resulting in delays across our network. We sincerely apologize for any inconvenience this may cause and want to assure you that we are working diligently to resolve this issue as quickly as possible. In the event that you have any further questions or require assistance, please do not hesitate to reach out to our dedicated call center at +1 (801) 401-9100. Our team will be available to assist you between 8 AM and 7 PM EST, and they will be more than happy to address any concerns or provide you with the information you may need. We appreciate your patience during this time and thank you for choosing Silver Airways for your travel needs. Your comfort and convenience are our top priorities, and we are committed to ensuring a swift resolution to this issue. Thank you for your understanding, and we look forward to serving you better once our systems are back to normal.

As we enter the holiday season, airports nationwide are experiencing higher-than-usual passenger volumes, leading to longer lines at TSA Security checkpoints and Silver Airways counters. To ensure an on-time departure, we encourage all passengers to arrive well in advance of their scheduled departure time. Your early arrival will help navigate any potential delays.

Silver Airways has withdrawn from Piedmont Triad International Airport (GSO) and Nashville International Airport (BNA) as of Wednesday, November 1^st. We will offer refunds for customers booked on any flight to/from GSO and BNA after Wednesday, November 1^st.

Waiver Code: 3MMKTWITHDRAWAL

Place for Waiver: Tour Code Box

10/25/23: All systems at Silver Airways have been successfully restored. The recent system-wide outage that had impacted our flight operations and led to delays across our network has now been resolved. We would like to express our sincerest apologies for any inconvenience this may have caused you during this time.

10/24/23: Silver Airways is currently experiencing a system-wide outage that is affecting our flight operations, resulting in delays across our network. We sincerely apologize for any inconvenience this may cause and want to assure you that we are working diligently to resolve this issue as quickly as possible. In the event that you have any further questions or require assistance, please do not hesitate to reach out to our dedicated call center at +1 (801) 401-9100. Our team will be available to assist you between 8 AM and 7 PM EST, and they will be more than happy to address any concerns or provide you with the information you may need. We appreciate your patience during this time and thank you for choosing Silver Airways for your travel needs. Your comfort and convenience are our top priorities, and we are committed to ensuring a swift resolution to this issue. Thank you for your understanding, and we look forward to serving you better once our systems are back to normal.

Silver Airways has withdrawn from Charleston International Airport as of Sunday, October 8. We will offer refunds for customers booked on any flight to/from CHS after Sunday, October 8.

Waiver Code: 3MMKTWITHDRAWAL

Place for Waiver: Tour Code Box

Please be advised, Silver Airways implements a baggage limitation in the San Juan network limiting passenger baggage allowance.

This will limit passenger checked baggage allowance to one (1) piece, with any additional checked pieces permitted on a standby basis according to weight and balance limitations.

Passengers are still allowed one carry-on, free of charge.

This limitation applies to all flights to/from Luis Muñoz Marín International Airport (SJU).

Be sure to complete the online Customs Form / E-Ticket before Immigration in the Dominican Republic.