Cancellations and Changes

Need to cancel your flight?

If you booked directly through our website and you choose to cancel your flight: 

Please visit Manage Travel to cancel your reservations. Most reservations can be canceled online, however partial cancellations of a reservation will have to be done over the phone. Your chosen fare at the time of purchase determines the applicable fees* you will subject to. Refer to the table below.  All refunds will be refunded back to the original form of payment . Cancellations made less than 24 hours prior to the scheduled departure time may result in forfeiture of the full amount of your booking. 

If you purchased your ticket on a Third Party travel site or another airline, please contact their customer service department to cancel your reservation.


Branded Fare

Cancellation Fee*

Refundable

No fee

Freedom

Domestic Flights: $50

International Flights:$100

Escape

Domestic Flights: $50

International Flights:$100

 

*These fees are per passenger.

How can I change my flight?

Had a change of plans? If you booked a Refundable or Freedom fare with us, you are able to rebook your flights either online at  Manage Travel or by giving us a call at +1 801-401-9100. If you booked an Escape fare, there will be applicable fees* applied. Refer to chart below.

If you decide to reschedule your flight the same day at the airport, call center, or on our website, you are responsible for these fees:

  • In same fare: $39
  • In any fare: $99

If you purchased your ticket on a Third Party travel site or another airline, please contact their customer service department to cancel your reservation.

 

Branded Fare

Change Fee*

Refundable

No fee

Freedom

No Fee

Escape

Domestic Flights: $50

International Flights:$100

 

*These fees are per passenger.


Did Silver cancel your flight?

If we cancelled your flight, please visit Customer Service Promise for ways we can further assist you. 

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